Manage Your Condition | Virginia Medicaid

Condition Care is all about you

Our Condition Care (CNDC) programs allow you to ask questions about your condition, get benefit information, and connect with local resources.

What programs are available for Virginia Medicaid members?

We offer healthcare and support services for members with any of these conditions:

How it works

Our CNDC care managers are registered nurses. When you join one of our CNDC programs, a care manager will:

Help you create health goals and make a plan to reach them.

Coach you and support you through one-on-one phone calls.

Track your progress.

Give you information about local support and caregivers.

Answer questions about your condition and/or treatment plan (ways to help with health issues).

Send you materials to learn about your condition and overall health and wellness.

Coordinate your care with your healthcare providers, like helping you with:

Making appointments.
Getting to healthcare provider visits.
Referring you to specialists in your health plan, if needed.
Getting any medical equipment you may need.

Who can join?

Virginia Anthem HealthKeepers Plus members with any of the health conditions listed above can participate in a CNDC program. A CNDC care manager will talk with you about your health history and health goals. Then they’ll work with you to find solutions so you can live well.

Our care managers also offer tools for weight management and tobacco cessation (how to stop using tobacco, such as quitting smoking).

How to join

Call us at 888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday.

When you call, we’ll:

Set you up with a CNDC care manager to get started.
Ask you some questions about your health.
Start working with you to create your plan.

You can also email us Condition-Care-Self-Referral@anthem.com.

Please be aware that emails sent over the internet are usually safe, but there is some risk third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or understand) third parties may access these emails without you knowing.

You can choose to opt out of the program at any time. To have us take you out of the program, please call us toll free at 888-830-4300 (TTY 711), Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern time You may also call this number to leave a private message for your CNDC care manager 24 hours a day.

Your rights and responsibilities

When you join a CNDC program, you have certain rights and responsibilities. You have the right to get details about us, such as:

Programs and services we offer.
Our staff and their qualifications (skills or education).
Any contractual relationships (deals we have with other companies).
Opt out of CNDC services.
Know which CNDC care manager is handling your services and how to ask for a change.
Get support from us to make healthcare choices with your healthcare providers.
Ask about all CNDC-related treatment options (choices of ways to get better) mentioned in clinical guidelines (even if a treatment is not part of your health plan) and talk about options with treating healthcare providers.
Have personal data and medical information kept private.
Know who has access to your information and how we make sure your information stays secure, private, and confidential.
Receive polite, respectful treatment from our staff.
Get information that is clear and easy to understand.
File complaints to HealthKeepers, Inc. by calling 888-830-4300 (TTY 711) toll free, 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday, and:
Get help on how to use the complaint process.
Know how much time HealthKeepers, Inc. has to respond to and resolve issues of quality and complaints.
Give us feedback about the program.

You also have a responsibility to:

Follow the care plan that you and your CNDC care manager agree to.
Give us information needed to carry out our services.
Tell us and your healthcare providers if you choose to opt out (leave the program).

Condition Care (CNDC) does not market products or services from outside companies to our members. CNDC does not own or profit from outside companies on the goods and services we offer.

For a written version of your CNDC rights and responsibilities or information on this website, please print this page or call Member Services.