Anthem HealthKeepers Plus Medicaid member materials
Helping you manage all the moving pieces
We’re here to help make healthcare less complicated for you. Use these resources to help you fill out your Health Assessment, understand your benefits, file a complaint, and more.
New to the Anthem HealthKeepers Plus plan?
As a person new to our plan, we know you have questions. We also know you’re short on time. Learn the basics about your health plan on the New Member Welcome page.
Health Assessment
Tell us more about your health in order for us to help connect you with care and doctors that fit your needs. Fill out your Health Assessment to help us learn more about you.
Member handbooks and forms
Handbooks
The member handbook is your go-to guide for your Virginia Anthem HealthKeepers Plus Medicaid benefits. It’s full of helpful information about your plan, including:
- How to use your benefits.
- How to choose a primary care provider (PCP).
- How to get help if your doctor’s office is closed.
- How to reach Member Services if you have questions.
- Your rights and responsibilities as an Anthem HealthKeepers Plus member.
Cardinal Care Member Handbook (English)
Cardinal Care Member Handbook (Spanish)
Forms
If you would like a paper copy of these forms at no charge, call Member Services at 800-901-0020 (TTY 711), Monday through Friday, 8 a.m. to 8 p.m. Eastern time. We’ll mail them to you within five business days.
Grievances and appeals forms
Provider Appeal Member Consent Form
Waivers and advance directives
Commonwealth Coordinated Care (CCC) Plus Waiver
Privacy Practices
Paid sick leave of consumer-directed attendants
COVID-19 supplemental support payment FAQ
Project BRAVO: Behavioral Health Redesign for Access, Value, and Outcomes