Transportation | Virginia Medicaid Extras| Anthem

We can help you get where you need to go

Part of getting and staying healthy is making it to all your appointments. We offer no-cost medical and nonmedical rides to get you where you need to go.

Medical transportation

If you’re an Anthem HealthKeepers Plus member, you can get unlimited rides to and from:

Medical and dental appointments
The pharmacy to pick up medicine
Ongoing care visits
Waivered services

Medical transportation is not a benefit for FAMIS (CHIP-KIDS) members unless the member requires medically necessary ambulance services. The ambulance must be used for local transportation to or from a covered healthcare facility or provider's office.

Nonmedical transportation

As an extra benefit for Anthem HealthKeepers Plus members, we offer nonmedical rides to and from:

Grocery stores
Farmers markets
Food banks

You can get up to three round trip nonmedical rides every three months. A round trip includes one pickup and one drop-off. Nonmedical rides are available seven days a week from 8 a.m. to 5 p.m. Eastern time. A round trip can’t exceed 30 miles in urban locations and 60 miles in rural locations.

Scheduling a ride

We work with our transportation broker, Access2Care, to help you get where you need to go. Be sure to schedule your ride at least two business days before your appointment.

To schedule your ride, you will need:

Your member ID number (on your member ID card).
Address, date, and time of your appointment.
Any special transportation needs, like a wheelchair lift or help walking. If your appointment involves a child under age 8, you’ll need to bring your own car seat or booster seat.
If you’re bringing an escort, please notify Access2Care when you schedule your ride. One escort, age 18 or older, can ride with you if there’s room and if medically needed. An adult is always allowed to escort a child.

On the day of your ride:

Be ready up to 15 minutes early to meet your driver. Drivers can pick you up 15 minutes before or after your scheduled pickup time.
Wait in front of, or close to, the entrance of the pickup location.
On your return trip, drivers have up to one hour to pick you up. Make sure you call Access2Care to let them know you are ready.
Your driver can help you enter and exit the vehicle, but drivers aren’t allowed inside a home or medical office.

Need to cancel your ride?

If you’re not going to your appointment, please call Access2Care 24 hours ahead of time to cancel your ride.

Need help setting up a ride?

If you have questions about a ride you set up or need to change or cancel it, or if your ride has not arrived within 15 minutes of your pick-up time, call Cardinal Care Medicaid Ride Assist at 877-892-3988 (TTY 711), option 2.

You can also call our Member Services team or your care coordinator at 800-901-0020 (TTY 711).

Additional information

Ongoing transportation needs

If you need recurring rides to critical dialysis services, substance use treatment, and/or adult day care, your medical provider needs to contact Access2Care and have them complete a form that will be approved for three months at a time.

Medical rides for waiver members

If you’re an ID or DD waiver member, you’ll continue to use Modivcare (formerly LogistiCare) for all waiver-related needs. We’ll cover your medical transportation for hospital visits, doctor appointments, and rides to the pharmacy. Contact your care coordinator for more details.

Mileage reimbursement process

Access2Care will reimburse you or your caregiver if a personal car is used. To receive mileage reimbursement, call Access2Care five business days in advance of your appointment. You’ll receive the reimbursement form by mail or fax, and your provider must sign the form to verify the appointment.