Contact us
Have a question about the Anthem HealthKeepers Plus plan?
Reach out to Anthem HealthKeepers Plus Member Services via Live Chat. Our Member Services representatives are here to help you with:
- Primary care provider (PCP) changes
- ID cards
- Member handbooks
- Understanding your benefits
- Finding a provider near you
- No-cost translation services
You can also reach a representative at 800-901-0020 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m. Eastern time. If you’re already a member, you may also log in to your account to send us a secure message.
Want to talk with a nurse?
Call 24/7 NurseLine at 800-901-0020 (TTY 711) for 24/7 medical advice. If you need help in another language, we offer no-cost translation services.
Are you experiencing a behavioral health crisis?
Call our Behavioral Health Crisis Line at 844-429-9620 (TTY 711) if you or a family member are having a mental health or substance use crisis. We’re here to help anytime, day or night.
Additional Important Numbers and Resources
Condition Care (CNDC)
888-830-4300 (TTY 711)
Virginia Medicaid Managed Care HelpLine
FAMIS
Department of Social Services
Department of Medical Assistance Services
Smiles for Children Dental Program (DentaQuest)
A dental program of the Commonwealth of Virginia
Transportation Services
877-892-3988 (TTY 711)
WIC (Supplemental Nutrition Program for Women, Infants, and Children)
Save time with online services
With an online account, you can: