Get The Care You Need, When You Need It
Know where to go when you need care right away. There are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER. In an emergency, always call 911. Otherwise, call your primary care provider (PCP) or 24/7 NurseLine — they can tell you where to go for urgent, sick, or routine care.
Your Primary Care Provider (PCP)
Your PCP is the doctor that you’ll see for most of your healthcare needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency, like trouble breathing or bleeding that won’t stop). Even if you call after hours, someone from the office should be on call and able to help.
Your PCP is listed on your member ID card and in your online profile.
They will:
- Get to know you and your health history.
- Work with you to find specialists, treatment plans, and medicines when needed.
If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can.
Need to change your PCP?
- To find a PCP in our plan, use our Find a Doctor search tool.
- To change your PCP, use our Change PCP tool or call Member Services at 844-912-0938 (TTY 711).
24/7 NurseLine
Health issues can come up when you least expect them. Our toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have health questions or need medical advice — day or night, holidays, and weekends. Our nurses can:
Urgent Care
You may have a sudden illness, injury, or condition that is not an emergency, but needs to be treated right away. Call your PCP if you think you need urgent care. Your PCP will tell you what to do. They may tell you to come into the office right away, go to an urgent care center, or go to the emergency room.
You may need urgent care if you have:
- Minor burns
- Earaches
- A very sore throat
- An injury from a fall
- Frequent vomiting
- A cut that’s deep enough to need stitches
- A fever over 101 degrees Fahrenheit
- Muscle sprains or strains
Sign up for free or download the app.
It’s easy to get started.
Emergency Care
Emergencies are times when there could be serious danger or damage to your health if you don’t get medical care right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).
Go to the ER if you:
- Have bad chest pain
- Are having trouble breathing
- Have bleeding that won’t stop or a bad burn
- Are pregnant and have heavy bleeding, unexplained pain, or signs of infection.
- Are concerned about your pregnancy or baby and are unable to reach your provider.
- Feel like you might hurt yourself or someone else
- Have a drug overdose
After an ER or urgent care visit
Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP can help with your follow-up care.
Behavioral Healthcare
Behavioral healthcare includes mental health (your emotional, psychological, and social well-being) and substance (alcohol and drugs) use disorder treatment and rehabilitation services. You do not need to see your PCP before getting behavioral health services. If you need help finding mental health or substance use services, call Member Services at 844-912-0938 (TTY 711).
If you are having any of the following feelings or problems, you should contact a behavioral health doctor:
- Constantly feeling sad
- Feeling hopeless and/or helpless
- Feelings of guilt
- Feelings of worthlessness
- Difficulty sleeping
- Poor appetite
- Weight loss
- Loss of interest
- Difficulty concentrating
- Irritability
- Constant pain such as headaches, stomachaches, and backaches
If you think you are in danger of harming yourself or others, call 911 or go the nearest emergency room.
Telehealth
Using LiveHealth Online, you can visit a doctor through live video on your computer, tablet, or smartphone. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.
As an Anthem member, you can use LiveHealth Online at no cost to you. Sign up for free today so you can:
When you have a common health problem like a cold, the flu, fever, pink eye, sore throat, sinus infection, and more! Doctors can also send prescriptions to your pharmacy if needed.* Spanish speaking doctors are available seven days a week by appointment using Cuidado Médico on LiveHealth Online.
If you’re feeling anxious, stressed, or having a tough time coping, you can schedule an appointment for a 45-minute counseling session.
When talk therapy alone isn’t enough, members 18 and older can schedule an appointment to get help with managing certain medicines to help manage behavioral health conditions.
If You Have Questions About Anthem
Contact UsCall Member Services at 844-912-0938 (TTY 711)
Monday through Friday from 7 a.m. to 8 p.m. Eastern time.
* Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online. Psychiatrists on LiveHealth Online will not offer counseling or talk therapy.
LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Anthem Blue Cross and Blue Shield. LiveHealth Online services are not available for all members.