Contact Us
Have questions or need help?
We can help you with:
Live Chat Or Send Us A Secure Message
If you’re already a member, you can log in to your account to chat with a representative from 7 a.m. to 8 p.m. Eastern time or send us a message at any time. You can also chat or send a message using the app.
Call Us
Anthem Blue Cross and Blue Shield Member Services
Monday through Friday, 7 a.m. to 8 p.m. Eastern time
Anthem Blue Cross and Blue Shield 2024 observed holiday schedule:
|
Date |
OH |
Holiday |
|---|---|---|
|
1-Jan |
Closed |
New Year’s Day |
|
15-Jan |
Open: phone and chat |
Martin Luther King, Jr. Day |
|
24-May |
Open: phone and chat |
Friday before Memorial Day |
|
27-May |
Closed |
Memorial Day |
|
19-June |
Open: phone and chat |
Juneteenth |
|
4-Jul |
Closed |
Independence Day |
|
2-Sep |
Closed |
Labor Day |
|
28-Nov |
Closed |
Thanksgiving |
|
29-Nov |
Closed |
Friday after Thanksgiving |
|
25-Dec |
Closed |
Christmas Day |
24/7 NurseLine
24 hours a day, seven days a week
Get answers to your medical questions anytime, day or night. You can get advice about:
- Symptoms you or your child are having.
- Medications you are taking.
- Where to go to get care.
Behavioral Health Crisis Line
24 hours a day, seven days a week
Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Save Time With Online Services
With an online account, you can:
- Change your PCP
- View and share your ID card
- Live chat or email Member Services to ask questions
- Take your Health Needs Screening (HNS).
- View your contact info.
- Request a call back from Member Services.
Not Yet Registered?
