Manage Your Condition In Indiana
Our care managers are here to help you live well.
Condition Care Is All About You
Our Condition Care program allows you to ask questions about your condition, get benefit information, and connect with local resources.
What Programs Are Available For Indiana Medicaid Members?
We offer healthcare and support services for members with any of these conditions:
- Asthma
- Attention deficit hyperactivity disorder (ADHD)
- Autism spectrum disorder (ASD)
- Bipolar Disorder
- Cancer
- Chronic kidney disease (CKD)
- Chronic Obstructive Pulmonary Disease (COPD)
- Congestive Heart Failure (CHF)
- Coronary Artery Disease (CAD)
- Diabetes
- HIV/AIDS
- Hypertension (high blood pressure)
- Depression
- Depression in children and teens
- Schizophrenia
- Sickle cell disease
- Substance Use Disorder
How it works
The program is voluntary, private, and available at no cost to you from the Condition Care (CDNC) team. Our team of licensed nurses, called CNDC care managers, will help you understand your condition and help you meet healthcare goals through education, resources, and referrals to providers for care. When you join one of our Condition Care programs, a care manager will:
- Making appointments.
- Getting to healthcare provider visits.
- Referring you to specialists in our health plan, if needed.
- Getting any medical equipment you may need.
Who can join?
Indiana members with any of the health conditions listed above can participate in a CNDC program. A CNDC care manager will talk with you about your health history and health goals. Then they’ll work with you to find solutions so you can live well.
Our care managers also offer tools for weight management and tobacco cessation (how to stop using tobacco, such as quitting smoking).
How to join
Call us at 888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday.
When you call, we’ll:
- Set you up with a CNDC care manager to get started.
- Ask you some questions about your health.
- Start working with you to create your plan.
You can also email us Condition-Care-Self-Referral@anthem.com.
Please be aware that emails sent over the internet are usually safe, but there is some risk third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or understand) third parties may access these emails without you knowing.
You can choose to opt out of the program at any time. To have us take you out of the program, please call us toll free at 888-830-4300 (TTY 711), Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern time. You may also call this number to leave a private message for your CNDC care manager 24 hours a day.
Your Rights And Responsibilities
When you join a CNDC program, you have certain rights and responsibilities. You have the right to:
- Get details about us, such as:
- Programs and services we offer.
- Our staff and their qualifications (skills or education).
- Any contractual relationships (deals we have with other companies).
- Opt out of CNDC services.
- Know which CNDC care manager is handling your services and how to ask for a change.
- Get support from us to make healthcare choices with your healthcare providers.
- Ask about all CNDC-related treatment options (choices of ways to get better) mentioned in clinical guidelines (even if a treatment is not part of your health plan) and talk about options with treating healthcare providers.
- Have personal data and medical information kept private.
- Know who has access to your information and how we make sure your information stays secure, private, and confidential.
- Receive polite, respectful treatment from our staff.
- Get information that is clear and easy to understand.
- File complaints to Anthem by calling 888-830-4300 (TTY 711) toll free from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday, and:
- Get help on how to use the complaint process.
- Know how much time Anthem has to respond to and resolve issues of quality and complaints.
- Give us feedback about the program.
You also have a responsibility to:
- Follow the care plan that you and your CNDC care manager agree on.
- Give us information needed to carry out our services.
- Tell us and your healthcare providers if you choose to opt out (leave the program).
Condition Care does not market products or services from outside companies to our members. Condition Care does not own or profit from outside companies on the goods and services we offer.
For a written version of your Condition Care rights and responsibilities or information on this website, please print this page or call Member Services.
Behavioral Health (Mental Health And Substance Use Disorder Services)
Sometimes, dealing with all the tasks of a home and family can lead to stress. Stress can lead to depression and anxiety. It can lead to marriage, family, and/or parenting problems. Stress can also lead to alcohol and drug abuse.
If you or a family member are having these kinds of problems, you can get help. Call Anthem Member Services at:
Hoosier Healthwise, Healthy Indiana Plan
Hoosier Care Connect
Indiana PathWays for Aging
Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
We can help you find a behavioral health specialist. You can also find a provider on the Find a doctor tool or in the provider directory.
Useful phone numbers
In an emergency, call 911.
For the 988 Suicide & Crisis Lifeline, call or text 988.
Condition Care (CNDC)
Leave a private message for your CNDC care manager 24 hours a day.
Toll free: 888-830-4300 (TTY 711)
Monday through Friday
8:30 a.m. to 5:30 p.m. Eastern time
24/7 NurseLine
Available 24 hours a day, seven days a week
Hoosier Healthwise and Healthy Indiana Plan
Hoosier Care Connect
Indiana PathWays for Aging
Healthy Families
Healthy Families is a six-month program for members ages 7-17.
The goal of the program is to help families form healthy eating habits and become more active.
For kids who qualify, parents will get one-on-one coaching phone calls to:
- Create health goals just for your child that are clear and that they can meet.
- Make a plan to reach those goals.
- Talk about getting and staying active and making healthy food choices.
- Help find resources to support a healthy life in your area.
- Find out if your health plan has extra benefits to help with living a healthier life.
Learn More And Join
Give us a call at 844-421-5661 (TTY 711) Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern time to find out more about the program. We will ask you some questions about your child’s health to see if they qualify.
Page last updated: 12/16/2024