We care about the quality of care you get from your doctors and us. If you’re not happy with the care you get from one of the doctors in your plan, please let us know. There are two ways you, or someone you choose to act for you, can let us know your problem.
Filing a grievance
If you have a complaint or problem with the care you are getting, you can file a grievance with Anthem. A grievance can be filed in writing, or by phone. A grievance can be filed with Anthem at any time.
Call us at:
Hoosier Healthwise, Healthy Indiana Plan
866-408-6131 (TTY 711)
Hoosier Care Connect
844-284-1797 (TTY 711)
Indiana PathWays for Aging
833-412-4405 (TTY 711)
Monday-Friday 8 a.m.–8 p.m. Eastern time. Our Member Services staff will try to take care of your problem right away.
Send us a letter at:
Grievance Coordinator
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466
Complete the Member Grievance Form found below.
Member Grievance Form - English
Member Grievance Form - Spanish
Fax your letter or completed Member Grievance Form, along with any documents, to 855-516-1083.
Filing an appeal
If you want to file an appeal about how we solved your problem, you must do so within 60 calendar days from the day of our decision on the grievance resolution letter.
Call us at:
Hoosier Healthwise, Healthy Indiana Plan
866-408-6131 (TTY 711)
Hoosier Care Connect
844-284-1797 (TTY 711)
Indiana PathWays for Aging
833-412-4405 (TTY 711)
Monday-Friday 8 a.m.–8 p.m. Eastern time.
Send your appeal to:
Appeals Department
Anthem Blue Cross and Blue Shield
P.O. Box 62429
Virginia Beach, VA 23466
Complete the Member Appeals Form found below.
Member Appeal Form - English
Member Appeal Form - Spanish
Fax your letter or completed Member Appeals Form, along with any documents, to 855-516-1083.
