Medicare: Complaints, Grievances and Appeals
What to Do if You Have a Complaint
Your satisfaction with Anthem and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.
Call Us for the Fastest Support
Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.
Call us
Select a state for contact numbers in your area.
California Plans and Numbers
| CALIFORNIA PLAN NAMES | Phone Number |
|---|---|
|
Anthem Blue Cross MediBlue Rx Enhanced (PDP) |
1-800-928-6201 |
|
Anthem Blue Cross MediBlue Rx Plus (PDP) |
1-800-928-6201 |
|
Anthem Blue Cross MediBlue Rx Standard (PDP) |
1-800-928-6201 |
|
Anthem MediBlue Breathe (HMO C-SNP) |
1-800-499-2793 |
|
Anthem MediBlue Care On Site (HMO I-SNP) |
1-844-209-5408 |
|
Anthem MediBlue Care On Site - Caremore (HMO I-SNP) |
1-800-499-2793 |
|
Anthem MediBlue Connect (HMO D-SNP) |
1-800-499-2793 |
|
Anthem MediBlue Connect Plus (HMO) |
1-800-499-2793 |
|
Anthem MediBlue Coordination Plus (HMO) |
1-888-230-7338 |
|
Anthem MediBlue Diabetes (HMO C-SNP) |
1-844-286-1322 |
|
Anthem MediBlue Diabetes - Caremore (HMO C-SNP) |
1-800-499-2793 |
|
Anthem MediBlue Dual Advantage (HMO D-SNP) |
1-844-469-6831 |
|
Anthem MediBlue Dual Advantage (HMO D-SNP) - 2020 Plan |
1-844-286-1322 |
|
Anthem MediBlue Dual Plus (HMO D-SNP) |
1-844-469-6831 |
|
Anthem MediBlue ESRD (HMO C-SNP) |
1-800-499-2793 |
|
Anthem MediBlue Extra (HMO) |
1-844-487-9286 |
|
Anthem MediBlue Heart (HMO C-SNP) |
1-800-499-2793 |
|
Anthem MediBlue Plus (HMO) |
1-888-230-7338 |
|
Anthem MediBlue Select (HMO) |
1-888-230-7338 |
|
Anthem MediBlue StartSmart Plus (HMO) |
1-800-499-2793 |
|
Anthem MediBlue Value Plus (HMO) |
1-800-499-2793 |
You Can Also Mail or Fax a Written Complaint
If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.
Appeals and Grievances
Mailstop: OH0102-B325
4361 Irwin Simpson Rd
Mason, OH 45040
1-888-456-1406 (Medical)
1-888-456-1407 (Pharmacy)
Appeals
If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.
If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.
Anthem Blue Cross, a Medicare Advantage organization with a Medicare Contract, offers HMO, HMO D-SNP, HMO C-SNP, and HMO I-SNP plans. Anthem Blue Cross Partnership Plan, a Medicare Advantage Organization with a Medicare Contract, offers HMO and HMO-CSNP plans. Anthem Life and Health Insurance Company, a Medicare Advantage Organization with a Medicare Contract, offers LPPO, LPPO D-SNP, and LPPO C-SNP plans. Anthem Blue Cross HMO D-SNP plans and Anthem Life and Health Insurance Company LPPO D-SNP plans additionally contract with state Medicaid programs. Anthem BC Health Insurance Company, a Medicare Advantage Organization with a Medicare Contract, offers LPPO plans. Enrollment in an Anthem Blue Cross, Anthem Blue Cross Partnership Plan, Anthem BC Health Insurance Company and Anthem Life and Health Insurance Company plans depend on contract renewal.