Medicare: Complaints, Grievances and Appeals

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What to Do if You Have a Complaint

Your satisfaction with Anthem and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.

Call Us for the Fastest Support

Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.

 

Call us

Select a state for contact numbers in your area.

Missouri Plans and Numbers

Missouri Plan Names Phone Number

Anthem MediBlue Access (PPO)

1-855-690-7798

Anthem MediBlue Access Basic (PPO)

1-855-690-7798

Anthem MediBlue Dual Advantage (HMO D-SNP)

1-844-879-3611

Anthem MediBlue Plus (HMO)

1-855-251-8826

Anthem MediBlue Rx Enhanced (PDP)

1-866-755-2776

Anthem MediBlue Rx Plus (PDP)

1-866-755-2776

Anthem MediBlue Rx Standard (PDP)

1-866-755-2776

 

You Can Also Mail or Fax a Written Complaint

 

If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.

Mail It

Appeals and Grievances 

Mailstop: OH0102-B325 

4361 Irwin Simpson Rd 

Mason, OH 45040 

Send A Fax

1-888-456-1406 (Medical) 

1-888-456-1407 (Pharmacy) 

Appeals

 

If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.

 

If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.

Anthem Blue Cross and Blue Shield, a Medicare Advantage Organization with a Medicare Contract in Colorado, Connecticut, Georgia, Indiana, Kentucky, Missouri, New Hampshire, Nevada, New York, Ohio and Wisconsin, offer HMO, HMO D-SNP, HMO C-SNP, HMO I-SNP, LPPO, LPPO D-SNP and/or RPPO. Anthem Blue Cross and Blue Shield offers PDP plans in Colorado, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin. Anthem Blue Cross and Blue Shield HMO D-SNP and LPPO D-SNP plans contract with state Medicaid programs. Anthem Blue Cross and Blue Shield Retiree Solutions, a Medicare Organization with a Medicare Contract in New York, offers LPPO plans. Enrollment in Anthem Blue Cross and Blue Shield and Anthem Blue Cross and Blue Shield Retiree Solutions plans depend on contract renewal.