Help for Members Impacted by Hurricane Beryl in Texas

We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members who live in Texas and are impacted by Hurricane Beryl.

The changes were in effect from July 5 through August 4, 2024, for the following Texas counties:

Atascosa, Bee, Bexar, Brooks, Calhoun, Cameron, DeWitt, Dimmit, Duval, Frio, Goliad, Gonzales, Hidalgo, Jackson, Jim Hogg, Jim Wells, Karnes, Kenedy, Kinney, Kleberg, La Salle, Lavaca, Liberty, Live Oak, Matagorda, Maverick, McMullen, Medina, Nueces, Refugio, San Patricio, Starr, Uvalde, Victoria, Webb, Wharton, Willacy, Wilson, Zapata, and Zavala

On August 22, 2024, Texas Governor Greg Abbott added the following counties to the state of emergency:

Austin, Brazoria, Colorado, Harris, Jasper, Liberty, Matagorda, Montgomery, San Jacinto, and Wharton

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

For assistance during this emergency, please call us at 833-285-4030

We want to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 6 p.m. ET.

Emergency or urgent care

• You can receive emergency or urgent care from any doctor or hospital, even if they are not in your plan’s network. We will pay the claims as if they are in your plan’s network.
• If your doctor’s office or healthcare facility is closed because of the emergency, or if you are unable to travel there, call us at 833-285-4030. We can help you find another doctor.
• If you’re in a care management program and need to reach them, call 833-285-4030.

Prescription drug refills

• If your Anthem plan covers your prescription medicines, you can receive up to a 90-day emergency refill at any pharmacy now, even if it’s not in your plan’s network.
• If you use Anthem’s home delivery pharmacy and your address changed, call us at 833-285-4030 so we can make sure to send your medicine to the right place.

Medical equipment that is lost or damaged

• We can help you replace your equipment (also called durable medical equipment or DME). Call us at 833-285-4030.

Preapprovals or referrals

• You have more time to request them. There won’t be any late fees. Call 833-285-4030 if you need an extension.

Filing a claim

• You and your doctors have more time to file claims. Call us at 833-285-4030 if you need an extension.

The time period for updated support and care may change based on the emergency conditions. Please check back here for updates.

These changes are for members with Anthem group health plans through their employers, or Anthem individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need additional support, please call us at 833-285-4030.