Help for Members Impacted by Hurricane Helene in North Carolina, Tennessee, and Virginia

We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members who are impacted by Hurricane Helene.

The changes have been extended to the period between September 24, 2024 and May 1, 2025, for impacted residents of Georgia, North Caroline, Tennessee, and Virginia, as well as the following Florida counties:

Alachua, Baker, Bay, Bradford, Brevard, Calhoun, Charlotte, Citrus, Clay, Collier, Columbia, DeSoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, Sumter, Suwannee, Taylor, Union, Volusia, Wakulla, Walton, and Washington.

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

For assistance during this emergency, please call the Member Services number on your health plan ID card.

We want to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 8 p.m. ET.

Receiving care during the emergency

• You can receive care from any doctor or hospital, even if they are not in your plan’s network. We will cover the claims as if they are in your plan’s network.

• If your doctor’s office or healthcare facility is closed because of the emergency, or if you are unable to travel there, call the Member Services number on your ID card. We can help you find another doctor or hospital.

• If you’re in a care management program and need to reach them, call the Member Services number on your ID card.

The time period for these relaxed guidelines may change based on the conditions.

Please check back here for updates in Georgia and Florida:
https://www.anthem.com/blog/hurricanehelene

Please check back here for updates in North Carolina, Tennessee, and Virginia: https://www.anthem.com/blog/addhurricanehelene

These changes are for impacted members who live in Georgia, Florida, North Carolina, Tennessee, and Virginia, and have Anthem group health plans through their employers, or Anthem individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need additional support, please call the Member Services number on your health plan ID card.

Hurricane Helene (Alabama) Disaster Resources Letter
Hurricane Helene (Florida) Disaster Resources Letter
Hurricane Helene (Georgia) Disaster Resources Letter
Hurricane Helene (Tennessee) Disaster Resources Letter
Hurricane Helene (Western North Carolina) Disaster Resources Letter