Contact Us

 

 

Have a question? Need to talk to someone? Here are your contact numbers:

Member Customer Service (Medical and Pharmacy)

 

Monday to Friday,  8 a.m. to 8 p.m. Pacific Time

 

Vivity: 1-844-348-6110

Narrow and Full HMOs: 1-844-348-6111

PPO (Anthem Health Guide): 1-833-597-2362

ConsumerMedical (PPO Members Only)

 

Telephone: 1-888-361-3944
Monday – Friday, 5:30 a.m. to 8:00 p.m. Pacific Time

myconsumermedical.com
To register, enter company code CityLA.

Member Advocate

 

Monday to Friday, 8 a.m. to 4 p.m. Pacific Time

Drop-In Appointments in City Hall, Employee Benefits Division, 200 N Spring Street, Room 867

 

 

24/7 NurseLine

 

Telephone: 1-800-337-4770

City of Los Angeles Benefits Website

 

http://keepinglawell.com/   

Building Healthy Families Maternity Management Program

 

Telephone: 1-833-812-1776

Condition Care

 

Telephone: 1-800-522-5560

 

Assistance with managing an ongoing health condition, including Asthma, Diabetes, Chronic Obstructive Pulmonary Disease (COPD), and Heart Failure & Coronary Artery Disease.

Behavioral Health Resource

 

Telephone: 1-844-792-5141

 

Special resource for behavioral health assistance.