Need extra help?
Our Case Management program can help when you have a serious medical condition or injury. Case managers are registered nurses or other health professionals who give telephone support when you need it most. They can help you manage your condition, assist with questions about your benefits, and help you find care or support
This voluntary program is private and offered at no cost to you. If you change your mind about participating in the program, you can opt-out at any time. To get started, you or your caregiver can self-refer, or your doctor may refer by calling us at one of the numbers below. If you have an employer that is in different states, call Member Services at the number on your ID card.
| EAST | |
|---|---|
| CT | 800-231-8254 |
| ME | 800-231-8254 |
| NH | 800-231-8254 |
| NY | 800-563-5909 |
| GA | 800-353-0923 |
| VA | 877-332-8193 |
| CENTRAL | |
| OH | 1-888-662-0939/866-962-1214/800-831-7161 |
| MO | 888-662-0939/ 866-534-4348 (MO only) |
| IN | 1-888-662-0939 /1-866-962-1214 (IN and OH) |
| WI | 888-662-0939 / 866-216-4091 (WI Only) |
| KY | 888-662-0939 / 800-944-0339 (KY only) 877-636-3716 (KEHP) |
| WEST | |
| CA | 888-613-1130 |
| CO | 888-613-1130 |
| NV | 888-613-1130 |
| NATIONAL | |
| IN | 800-737-1857 / 800-824-0581 (Transplant) |
| GA | 866-202-8727 / 800-824-0581 (Transplant) |
| NY | 855-239-0364 / 800-255-0881 (Transplant) |
| VA | 877-447-6481 / 800-824-0581 (Transplant) |
| West | 877-783-2756 / 888-574-7215 (Transplant) |
| FEP | |
| All states, except CA | 800-711-2225 |
| CA | 800-995-2800 / 800-711-2225 (HMO) |