Anytime, day or night, you can find information on our website about your benefits for different services. These could include primary and specialty care, behavioral health and hospital services. Just log on to anthem.com. Search the FAQs under Member Support/Support to learn:
- What to do when you’re out of the plan’s service area and need care, under “Emergency Care.”
- How to access emergency care and 911 services, under “Emergency Care.”
- How to find care after normal office hours, under “Hospitals-Doctors-Facilities”
- About your rights and responsibilities as a member, under “Laws and Rights that Protect You.”
- About prescription drug plan, drug list/formularies and the pharmaceutical management procedures that may apply for plans with our pharmacy benefits
- How to request translation services in your preferred language and access TTY/TDD services
Go to the following locations to find:
- How to file a claim for a covered service. Go to anthem.com. Member Support/Find a Form, under Using Your Anthem Plan > Select appropriate claim form.
- How to search for doctors, specialists or hospitals in our network and learn about their qualifications. Go to anthem.com > Find Care
Need information about your policy? Just log in or register at anthem.com to:
- Search for primary and specialty care, behavioral health and hospital services.
- Learn about your copays and costs you may have to pay.
- See existing claims.
- Change your primary care physician (if it applies to your health plan).
- Order a new member ID card.
- Find information about the benefits and services covered under your plan, and any benefits that aren’t covered or are limited. These include benefits that may not be covered if you go outside your plan’s service area or network. You can also learn more by checking your member handbook or Certificate of Coverage
- Learn how to voice a complaint or appeal a decision, including in some cases, your right to independent external appeal
- Learn about steps we take when evaluating new treatments to be considered as covered benefits
For a printed copy of your member handbook, Certificate of Coverage or contract, call Member Services at the number on your member ID card. Mental health, pharmacy and dental services may have different phone numbers listed on the card.