Help for Members Impacted by Tropical Depression Chantal in North Carolina

July 31, 2025

We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members impacted by Tropical Depression Chantal in North Carolina.

The changes are in effect July 16 through August 15, 2025, for the following North Carolina counties:

Alamance, Caswell, Chatham, Durham, Davidson, Forsyth, Guilford, Lee, Moore, Orange, Person, Randolph and Wake

They also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

We’re here to support you

For assistance during the emergency, chat with us on this website or your health plan app, or call the Member Services number on your member ID card. We’re available Monday through Friday, 8 a.m. to 8 p.m. ET. We can help with finding available doctors, refilling prescription drugs, and other health plan questions.

Prescription drug refills

• If your Anthem plan covers your prescription medicines, you can receive up to a 30-day emergency supply. 
• You can go to any pharmacy, even if it isn’t in your plan’s network.
• Refill limitations are suspended during the emergency.

The timeframe for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members who reside in the impacted North Carolina counties listed above, and who have Anthem group health plans through their employers. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need additional support, please chat with us on this website or your health plan app, or call us at the Member Services number on your ID card.