Help for Members Impacted by Hurricane Erin in North Carolina

August 25, 2025

We’re making temporary changes to health plan benefits to help you if you live in North Carolina and have been impacted by Hurricane Erin. We’ve relaxed certain health plan rules so you can get the care you need more easily during the emergency.

The changes are in effect August 19 through September 17, 2025, for the entire state of North Carolina.

The changes are also for emergency responders who have been assigned to the area by their state or local agency.

We’re here to support you

For assistance during the emergency, chat with a live agent on this website or your health plan app, or call the Member Services number on your member ID card. We’re available Monday through Friday, 8 a.m. to 5 p.m. ET. We can help you find doctors, refill prescriptions, and answer other health plan questions.

Prescription drug refills

• If your Anthem plan covers your prescription medicines, you can get up to a 30-day emergency supply.
• You can go to any pharmacy, even if it isn’t in your plan’s network.
• Refill limitations are suspended during the emergency.
• If you use pharmacy home delivery through Anthem and your address changed due to the emergency, call us so we can make sure to send your medicine to the right place.

The dates for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members who live in North Carolina, and who have Anthem group health plans through their employers or individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need support, chat with a live agent on this website or your health plan app, or call us at the Member Services number on your ID card.