Help for Members Impacted by the Winter Storm and Flooding in Kentucky

We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for members who live in Kentucky and are impacted by the winter storm and flooding emergency. The changes are in effect between February 14, 2025, and March 16, 2025.

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

For assistance during this emergency, please call the Member Services number on your member ID card
We want to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 8 p.m. ET.

Prescription drug refills

• If your Anthem plan covers your prescription medicines, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network. 
• If you use Anthem’s home delivery pharmacy and your address has changed, call the Member Services number on your ID card so we can make sure to send your medicine to the right place.

The time period for these relaxed guidelines may change based on the conditions. Please check back here for updates.

These changes are for impacted members who live in Kentucky and have Anthem group health plans through their employers, or individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need additional support, please call us at the Member Services number on your ID card.

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.