Explanation of Benefits (EOB)
After receiving medical care, you should receive an Explanation of Benefits (EOB) – a summary of coverage received. The EOB is not a bill, but a statement from us to help you understand the coverage you received.
The EOB shows:
- Total amounts charged for services/supplies received.
- The amount of the charges covered by your medical plan.
- The amount you are responsible for (if any).
- General information about your rights to an appeal and your rights regarding any action after the appeals process.
You have a choice about how you receive your EOB and where it goes. You can let us know:
- Not to send an EOB.
- To send an EOB by providing a mailing address.
- To send an EOB electronically. We will send you a notification by e-mail or other electronic means selected by you when the EOB is available to review.
Your choice for an alternate method of delivery or suppression of an EOB must be submitted in writing.