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Where can I find information on the claims that have been processed?
Once logged in, click on Check Claim Status and search by your specific claim or view all claims.
Where can I find a claim form?
Click on
Forms under Tools & Information to access your forms.
How can I find a doctor in my network?
First log into your secure site. Once logged in, click Find a Doctor and answer the required questions to complete your search.
How do I get additional information about my plan or benefits and who can I call?
Remember to Log in and access Plans & Benefits to view eligibility, coverage, and deductibles related to your plan. Your Anthem ID card is also a handy resource for copayment amounts and telephone numbers to guide you in the right direction for prescription, precertification and claims filing information. Your dedicated Anthem Member Services can be reached at 1-800-967-3015.
What if I forget my username or password?
If you forgot your username, click Forgot Username located above the Username field on the home page. You will be prompted to enter your first and last name, date of birth, cardholder ID and answer your security question before we can provide you with your username. Please remember that your challenge answer is case sensitive.
Does my plan cover me for emergency care or urgent care?
Yes. You are covered for emergency or urgent care even if you are outside of our service area. It's helpful if you find the hospital and urgent/walk-in center nearest your home and call to ask if they have a contract with your health plan. (Do this before an emergency or urgent situation arises.).
If they do contract with us, show your member ID card to the staff when you get there. They will make sure you are a member of our health plan and send your claim to us. You will only have to pay the copays, coinsurance or deductible required by your health plan.
If the hospital or urgent/walk-in center does not contract with us, you will need to pay the bill and file a claim form with us.
What do I do if I am outside of the U.S. and need emergency or urgent care?
Go to the nearest health care facility or call the BlueCard Worldwide Service Center for assistance. The BlueCard Worldwide Service Center is available 24 hours a day, seven days a week toll-free at (800) 810-BLUE (2583) or by calling collect at (804) 673-1177.
Call your doctor or us within 24 hours, or as soon as you can. When your care is done, you may need to pay the bill. (You may want to use a credit card. The credit card company will automatically transfer the foreign currency into American dollars for you.) Keep all your receipts. When you get home, call us at 1-800-967-3015 (the number is on the back of your member ID card) or download a claim form under
forms. Fill out the claim form and submit it with your receipts to our address on the form. (The amount submitted must be in American dollars). We will pay you back based on your health plan benefits.
What are Anthem's Medical Policies (Coverage guidelines) and how can I find more information?
For detail around Anthem’s Medical Policies, please
click here.
How can I complete my Health Assessment?
Click on
Health & Wellness under the Members/Spotlight section to start your Health Assessment.
How do I order a new Anthem Blue Cross member ID card?
Once logged in, click on “Customer Care” and then select “Request an ID card” and follow the instructions. Your insurance card will be delivered within 10-14 business days.
How do I print a temporary Anthem Blue Cross member ID card?
Once logged in, click on “Customer Care” and then select “Print a temporary ID card” and follow the instructions to print your temporary ID card. Your temporary ID card is valid for 30 days.
What is HIPAA and what are my privacy rights?
Privacy Link
